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Shipping & Returns Policy 

At MammaMaternity, we are committed to providing a smooth and reliable experience when it comes to delivering your items and handling returns.

1. Shipping

We aim to process and dispatch all orders as quickly as possible.

  • Processing Time: Orders are typically processed within 2–5 working days.

  • Delivery Time: Delivery times may vary depending on your location and chosen shipping method.

  • Shipping Costs: Shipping fees are calculated at checkout and may vary based on order size and destination.

Once your order has been dispatched, you may receive a confirmation email with tracking information (where available).

2. Delivery Information

Please ensure that all shipping details are correct at the time of purchase. MammaMaternity cannot be held responsible for delays or losses caused by incorrect or incomplete address information.

We are not responsible for delays caused by external factors such as postal service disruptions or customs processing.

3. Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

  • Returns must be requested within 14 days of receiving your order

  • Items must be unused, in their original condition, and in original packaging

  • Proof of purchase is required

To initiate a return, please contact us using the details below.

4. Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, unless faulty. This may include:

  • Personal care or maternity-related products

  • Items marked as final sale

  • Newborn nappy , sanitary pads….

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

  • Approved refunds will be processed to your original payment method

  • Please allow several working days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the item is faulty or incorrect.

6. Exchanges

We currently do not offer direct exchanges. If you require a different item, we recommend returning your original purchase and placing a new order.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us as soon as possible with details and, where possible, photographic evidence. We will work to resolve the issue promptly.

8. Contact Us

For any questions about shipping, returns, or your order, please contact us at:
Email: info@mammamaternity.co.uk

 

MammaMaternity aims to provide a reliable and supportive experience at every step—from purchase to delivery and beyond.

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